After-Sales Services

Teda’s after-sales service network — as the official representative of JMS Japan in Iran — has proudly provided continuous nationwide support for nearly 30 years, serving over 80% of the country’s healthcare centers. The company’s service coverage includes JMS infusion pumps and hemodialysis machines.

  • itemStandardized and unified structure across all provincial service centers to ensure consistent, high-quality customer support.
  • itemContinuous supervision and quality control of regional representatives to monitor service performance and customer satisfaction.
  • itemComprehensive training and technical support for all service representatives nationwide.
  • itemDevelopment of optimized service management strategies to deliver superior after-sales experiences.
  • itemRemote technical consultation and troubleshooting via phone and online communication to minimize equipment downtime.
  • itemOne-year warranty and ten-year after-sales service commitment to ensure long-term device reliability and customer peace of mind.
  • itemNationwide coverage and balanced distribution of service centers aligned with product sales regions.
  • itemFast response and repair services, executed with the highest scientific and technical precision.
  • itemInstallation, setup, warranty, and spare parts supply for all supported equipment.
  • itemUse of modern, manufacturer-approved repair and calibration tools to guarantee precise maintenance.
  • itemRegular coordination meetings and workshops to standardize procedures and enhance customer satisfaction.
  • itemFree periodic inspections of installed devices across healthcare centers nationwide.
  • itemFlexibility in service structure to adapt to the latest equipment technologies.
  • itemCustomer satisfaction monitoring through a dedicated CRM unit.
  • itemContinuous technical and scientific development of service engineers to ensure expert, well-trained personnel.
TEDA - Services
SVGOne-year warranty and ten years of after-sales service

ensuring the long-term performance and dependability of all JMS medical devices.

SVGTechnical Support & Call Center

Teda’s Call Center provides 12-hour daily support—from 8:00 AM to 8:00 PM—offering expert technical and engineering assistance. Our on-call specialists are fully trained in JMS systems and aim to resolve issues remotely via phone guidance whenever possible, minimizing downtime and service costs.

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